Our simple yet smart solution
We created the booking system on top of PerusTerveys’s patient data interface. Our brief was to make the best booking system there is; it should be simple to use and work on both desktop and mobile. Other than that we had a free hand.
We started by mapping the customer journey, aiming at extreme simplicity with only the most important steps included in the service. Visually the service was designed to perfect the customer experience and match the PerusTerveys brand.
We kept the feedback loop short, giving PerusTerveys full access in real time to all our ideas and prototypes. In addition, we held weekly face-to-face meetings and carried out on-the-go iterations according to feedback.